Terms & Conditions

The Basics

When you hire Misaka Networks:

• You're hiring us to provide web development, SEO, or related services
• We agree to do the work professionally and on time
• You agree to pay us the agreed amount
• We both agree to communicate clearly and honestly

That's it. Everything else below is just details to make sure we're on the same page.

Our Services

We offer:

• Speed & SEO Overhaul: Website rebuilds with Astro.js ($16k-$25k, 4-6 weeks)
• Ongoing SEO Growth: Monthly SEO retainer ($3.5k-$6k/month, 6-month minimum)
• Local SEO Domination: Google Maps optimization ($2k-$4k/month)
• AI to Production: Clean up AI-generated code ($12k-$30k)

Each project includes a detailed proposal outlining: scope, timeline, deliverables, pricing, and payment terms. You approve it before we start.

Payment Terms

How We Process Payments:

• Payment processor: We use Stripe for all payments (industry-standard, secure)
• Accepted methods: All major credit/debit cards (Visa, Mastercard, Amex, Discover, UnionPay)
• Currency: All prices in USD (US Dollars)
• Security: Stripe handles all payment info. We never see or store your credit card details.
• On your statement: Charges appear as "MISAKA NETWORKS" or "STRIPE*MISAKA"

For Project-Based Work (Website Rebuilds, AI Cleanup):

• 30% deposit to start work (paid via Stripe invoice)
• 30% at midpoint (usually when design is approved)
• 40% on completion (before we hand over files/access)

For Monthly Services (SEO):

• Billed on the 1st of each month via Stripe
• Payment due within 7 days
• Auto-billing available (optional, recommended)
• 6-month minimum commitment
• Cancel anytime after 6 months with 30 days notice

Late payments: If you're more than 14 days late, we pause work until payment is received. No exceptions.

Timelines & Delays

We provide realistic timelines. But sometimes things happen:

• Our delays: If we're late (and it's our fault), we'll tell you why and give you a new timeline
• Your delays: If you're slow providing content, feedback, or approvals, the timeline extends
• Scope changes: If you add new features mid-project, timeline and pricing adjust

Communication is key. If there's a delay, we'll tell you immediately.

Ownership & Rights

After final payment:

• You own: Your website, content, custom code, design files
• We own: Our processes, frameworks, reusable components, and any pre-existing tools
• You can: Modify, update, or hire someone else to maintain your site
• You can't: Resell our code as a template or claim you built it

Before final payment: We own everything until you've paid in full. We'll hand over files/access after the final invoice is paid.

What We Guarantee (and Don't)

We guarantee:

• Quality work following industry best practices
• Fast websites (0.5-1 second load times with Astro.js)
• Proper technical SEO implementation
• Transparent reporting and communication
• 30-day bug fixes after launch (for project work)

We DON'T guarantee:

• Specific rankings: SEO takes time. We can't promise "#1 on Google in 30 days" (anyone who does is lying)
• Specific traffic numbers: We'll grow your traffic, but can't predict exact numbers
• Conversions: We optimize for conversions, but can't control if people buy from you

What we do: Build fast sites, implement SEO properly, and track results transparently. The rest depends on your market, competition, and product.

Confidentiality & NDAs

Your business is your business:

• We won't share your project details, code, or business information with anyone
• We won't publicly showcase your project without permission
• If you need an NDA, we'll sign it (no problem)
• Our team signs confidentiality agreements

Exception: We may show anonymized metrics in case studies ("E-commerce store, +250% revenue") with your permission.

Liability & Disclaimers

We do our best, but we're human:

• Bugs happen: We test thoroughly, but if there's a bug post-launch, we'll fix it (30 days free fixes)
• Third-party issues: If Cloudflare, Google, or another service goes down, that's not on us
• Maximum liability: Our liability is limited to the amount you paid us
• Backups: We keep backups, but YOU should too (always have your own backup)

In plain English: If something goes wrong, we'll fix it. But we're not responsible for indirect damages (lost revenue, etc.).

Termination

You can terminate:

• Project work: Before work starts (deposit refund minus $500 fee). After work starts, no refund.
• Monthly services: After 6-month minimum, with 30 days notice

We can terminate if:

• You don't pay invoices (14+ days late)
• You're abusive to our team
• You ask us to do something illegal or unethical

If we terminate, you get a prorated refund for work not yet done (project work only).

Changes to Terms

We may update these terms occasionally. If we do:

• We'll update the "Last updated" date
• We'll email active clients about major changes
• Existing projects continue under the old terms
• New projects use the updated terms

Disputes

If we disagree about something:

1. Talk to us first: Most issues can be solved with a conversation
2. Mediation: If that doesn't work, we'll try neutral mediation
3. Arbitration/Legal: Last resort. We'd rather not go here.

Governing law: These terms are governed by the laws of China (where we're based), but we follow international best practices.